Delivery & Returns

Delivery Information

South African Addresses:
DB Audio Designs will ship orders to any address in South Africa, orders will only be processed at our Centurion Office

Neighbouring Countries:
Unfortunately DB Audio Designs does not arrange any deliveries outside South Africa, you can arrange for your own transport or delivery service to collect your order from our office.

You will be responsible for any duties, taxes or similar fees in your country

International Orders:
At present we are unable to deliver to addresses outside South Africa, you can order online and choose “Self Collection” and make arrangements with your shipping or delivery service to collect on your behalf.

Delivery Times:
Most of our products are available in stock thus allowing us to ship orders as soon as payment is completed. An average of 2 to 5 working days is expected to major cities and 8 to 14 working days to rural and outlying areas.

Should a product be out of stock, you will be notified  and offered a suitable replacement, an option to wait a few more days or a complete refund.

Shipping costs:
Due to our large range of products, shipping fees vary from item to item. Shipping fee’s will automatically be calculated during the checkout process.

Below is an estimate of shipping fee’s:
*  Smaller orders ie. cables, head units, amplifiers – Shipping Category 01 – starting at R110

* Medium Sized orders ie. bigger subwoofers, etc –   Shipping Category 02 – starting at R235

*  Large Size orders ie. car sound combo’s etc.
Shipping Category 03 – starting at R340

Note: These are estimate shipping fees, more accurate shipping costs will be calculated in the Checkout process.

Store Collections

Orders may be collected from our office, however ALL online orders are processed from our Centurion head office.  Please allow for a 2 to 5 day processing and delivery time for your order to be collected from us.

Online orders must be paid in full before it will be processed and shipped to our office for collection.

Shipping costs will NEVER exceed R650, irrespective of the size or value of order.

Returns Policy

Refunds and Exchange Policy
All products have a 7 day money back guarantee – However, products should not be used at all as well as proof of purchase(invoice) and the original packaging.

Goods incorrectly supplied or damaged will be replaced at no additional cost, if a replacement is not possible (due to quality issues, or being discontinued)  full refund will be given.

Radio’s & Amplifiers – These carry a supplier backed repair-warranty, normally 6 to 12 months, while we do not swap out any faulty units, DB Audio Designs will send the unit to the specific manufacturer for a warranty claim,  this normally takes approximately 10 to 14 working days.

Speakers & Subwoofers do not have any warranty, unless specifically stated on the product description.

Price Beater Policy
While DB Audio Designs will endeavor to beat any  price, these are subject to the following conditions:

• The price must be from a reputable dealer
• It must be a current advertised price
• The dealer must have the product in stock
• The price must not be for a limited stock item (eg  apply to first 5 customers etc) or promotional specials
• Applies to cash and EFT transactions only
• We may, ask for a written quote to verify validity of price and availability

Incorrectly installed products caused by user error will not be allowed as returns.

Payment Options
Our online store supports a variety of payment options, these include:

• Bank Transfer (either by EFT or physical cash deposit)
• Instant EFT
• Visa Credit Card
• Mastercard Credit Card




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